June 18, 2015
Red Hawk Casino is pleased to announce the release of the myRedHawk mobile app for iPhoneŽ and AndroidŽ. This all-new app will alleviate one of the most common frustrations casino guests deal with - lines. myRedHawk leverages the latest smartphone platforms to allow guests to plan their visits with calendar integration, one-touch contact features, and a real-time view of the activities, rewards and exclusive offers waiting at Red Hawk. Once an existing Red Hawk Rewards Club account is linked to the mobile app, additional features are unlocked. Most transactions currently available only at a promotional kiosk at the casino, such as redeeming slot free play and point comps, will now be available within myRedHawk at the tap of a button, eliminating the need to visit a kiosk line before playing.
"This is a leap forward for guest marketing interaction in the gaming industry. The level of integration between casino promotional systems, along with the user interfaces that have been created, is unique to our property," says Matthew Morgan, Vice President of Information Technology at Red Hawk Casino. "Our team has made a significant investment over the last 18 months developing the core systems, and the multiple guest interaction channels necessary to bring this technology to market. This will provide Red Hawk Casino guests a level of control over their casino entertainment experience that simply did not exist until today."
"Our goal is to consistently exceed our customer's expectations by viewing our business from their vantage point and implementing solutions to make it a better guest experience," says Bryan deLugo, General Manager at Red Hawk Casino. "The introduction of this app will bring us closer to that goal.
The release of this new platform is a continuation of Red Hawk's commitment to provide a superior guest experience by leveraging technology for both guests and employees.
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