New Operation Solution for Scarlet Pearl Casino Resort
July 13, 2016
VizExplorer, a leading provider of operational intelligence solutions for the
casino gaming industry, today announced that Scarlet Pearl has licensed its
advanced player development solution hostViz™ along with its recently launched
customer service automation tool greetViz™.
By licensing hostViz, Scarlet Pearl hosts gain a robust CRM and real-time player
management and development solution. The addition of greetViz, a lightweight
tool for guest service automation, will help the entire property be more
responsive to guest needs to enhance the experience and drive player loyalty.
Having recently celebrated its grand opening in December 2015, Scarlet Pearl
Casino Resort is a new casino and hotel with an elegant modern design on the
Mississippi Gulf Coast. The property boasts two 18-hole miniature golf courses,
a 300-room hotel, and a casino featuring more than 1,200 slots, 45 tables and a
“As a new casino in a competitive gaming market, we understand the importance of
having the right tools to empower our teams to deliver the best service and
guest experience. Implementing VizExplorer’s solution is ideal for us because
they make it easy to add on additional products to streamline and optimize our
slot and marketing operations in the future as we expand our operations,” said
Scarlet Pearl CEO LuAnn Pappas.
“It’s exciting to see new customers see the value in greetViz, a brand new
product offering from the VizExplorer team. It validates our technology and
reinforces that our team truly has the expertise and foresight to develop
products that meet the needs of the rapidly evolving gaming and hospitality
industry,” said VizExplorer VP of Business Development Jeffrey Hoss.
hostViz and greetViz are two essential components of VizExplorer’s comprehensive
operational intelligence software suite for the smart casino.
Return to Mississippi Casinos.